Notification settings and role defaults
Choose which notifications reach you in the bell and by email, and set the defaults for each role.
Before you start
- Everyone can change their own notifications. Role defaults need Settings › Manage notification defaults.
- Open the page from the bell (Notification settings) or from Settings › Notifications.
1
Choose your notifications
One row per category you may see. Your choice beats your role’s default.
← Back to SettingsNotification settings
My notifications
1 Orders & issues In-app Email
SLA In-app Email 2Changed
Finance In-app Email
3 Daily summary 08:00
4Reset to my role’s defaults
- In-app and Email. One row for each category you may see, with a line saying what it sends. Your choice beats your role’s default. With several roles, a category is on if any of them has it on.
- Changed. Marks a row you changed yourself. SLA, Hubs and Finance carry a note that urgent items always reach the bell.
- Daily summary. Off by default. On, you get one email at the hour you choose, in your company’s time zone, with your unread items from the last 24 hours, urgent first. Nothing is sent when there is nothing unread.
- Reset to my role’s defaults removes your own changes.
2
Set the defaults for each role
The grid shows every category against every role. A default applies to people who have not changed that row themselves.
Role defaults
1
| 3 Category | Owner | Admin | Dispatcher | Cashier | Finance |
|---|---|---|---|---|---|
| Orders & issues | ☑ | ☑ | ☑ | — | — |
| SLA | ☑ | ☑ | ☑ | — | — |
| Finance | ☑ ✉ | ☑ ✉ | — | ☑ | ☑ ✉ |
| Drivers | ☑ | ☑ | ☑ | ☑ | — |
2 ☑ In-app · ✉ Email · — No access
- The grid. Categories across every role. ☑ is an In-app notification and ✉ is an Email. A default applies to people who have not changed that row themselves. Each change is in the Audit log, and a new role copies the defaults of the role it starts from.
- No access. A role that cannot see a category shows — there.
- Category. Hover a category for what it sends. Changing the grid needs Settings › Manage notification defaults.
Built-in role defaults
| Role | Notifications on by default |
|---|---|
| Account owner and Admin | All, in-app, and email for Finance |
| Dispatcher | Orders, SLA, Hubs, Failed, Drivers |
| Cashier | Finance, Drivers |
| Finance | Finance, with email |
| Hub staff | Hubs |
| Viewer and Sales | None |
- Mail to your own people comes from “Fleetics <[email protected]>”. Mail to your merchants and drivers shows your company name as the sender, and replies go to your support email.
- An invite link works for 7 days and a password reset link for 1 hour. A newer link cancels the older one.
- Each email arrives in the person’s language, English or Arabic.
- Sending from your own address comes with a later package.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
Why do I still get urgent items I turned off?
Urgent items always reach the bell.
Do merchants choose their own notifications?
Not yet.
Can SMS or WhatsApp be used?
Not yet. They come in a later release.
Related guides
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