Reports overview
The Reports page shows how your operation is performing: headline figures, what changed, charts, the best and weakest areas, drivers and merchants, and every report in one list.
- You need Reports › View. The Finance snapshot also needs Reports › View finance reports.
- Figures follow your scope. With Hub management on you see your hub only, and a user limited to selected merchants sees those merchants only.
Choose the period and the filters
The bar at the top sets every figure on the page. Custom takes a From and a To date, up to 12 months apart.
- Period. Today, Yesterday, Last 7 days, This month, Last month or Custom. Custom takes a From and a To date, up to 12 months, and the dropdown then shows the range. Dates follow your company time zone.
- Hub. Limits every figure to one hub. With hub management on, you are locked to your own hub.
- Fulfilled by. All, Own fleet, or one 3PL partner. An order belongs to a partner when its delivery is with that partner, or its pickup is with it and no own driver has the delivery.
- Compare previous period. Shows the change against the period just before, of the same length. Green is better. Lower is better for times, failures and reattempts.
- Performance snapshot. Six headline figures, each with a definition when you hover its name, the change, and a small trend line. Click a card to open its report.
- Recent exports lists your exports, kept for 7 days.
- Create report builds a report of your own.
See what changed and how orders are doing
What changed lists up to four findings picked by fixed rules. Below it, Order outcomes and Average delivery time show the period against the one before.
- What changed. Up to four findings found by fixed rules, such as the area with the highest failure rate. Hover one to see its rule.
- View details opens the report behind the finding.
- Order outcomes. Orders, delivered and failed over time. The previous period is the faint dashed line. Hover to see the values.
- Average delivery time. Shown as a clock time, with the previous period dashed.
Find the best and the weakest
The top three lists show the two best and the weakest area, driver and merchant. Bottlenecks name the issues that hold orders back, and the Finance snapshot shows where the cash is.
| Issue | Context | Impact | Severity | |
|---|---|---|---|---|
| Slow first attempt | Al Nakheel | 38 orders | High | View |
| Orders aging in hub | Jeddah Hub | 12 orders | Medium | View |
- Top 3 lists. For Areas, Drivers and Merchants, the two best and the weakest. View report opens the full report.
- Operational bottlenecks. Issue, context, impact and severity. High means more than twice the network average.
- Finance snapshot. COD collected, With drivers & partners, With cashier, With courier, Sent to merchants and Paid · confirmed, each with its definition. It needs Finance permission.
Open any report
All reports lists the standard reports and the ones you saved. Use the quick filters to narrow the list, then press Open.
| 2 Report | Group | Shared | Open | |
|---|---|---|---|---|
| Delivery performanceOrders, delivered, failed and delivery time | Operations | — | Open | ⋯ |
| Weekly delivery performance SavedYours | Operations | Shared with company | Open | 3 ⋯ |
| COD summaryCOD by stage | Finance | — | Open | ⋯ |
- Quick filters. All, Saved, Operations, Drivers & hubs, Finance and Merchants & partners.
- The list. Standard and saved reports together: name and description, group, whether it is shared, and Open.
- The ⋯ menu on a saved report. Share with the company, Make private or Delete. Only the person who saved the report sees it.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
What does a green or red change mean?
Green is better, red is worse. For times, failures and reattempts, lower is better.
Why is Compare previous period unavailable?
The period before has no orders to compare with.
Why can’t I change the hub?
With Hub management on, the hub is fixed to yours.
Which orders count as a partner’s?
An order belongs to a partner when its delivery is with that partner, or its pickup is with it and none of your drivers has the delivery.