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Step-by-step guides for courier companies running their deliveries on Fleetics.

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Popular:Create an orderUpdate status, assign drivers and scanImport orders in bulkFix orders in Order Issues

Get started

Set up your company and learn your way around the portal.

9 guides

Orders

Create, import, track and fix orders from creation to delivery.

11 guides

Merchants

Add merchants and decide how they pay.

7 guides

Dispatch & riders

Allocate orders to riders automatically and plan their routes.

16 guides

Rates & finance

Build your price rules, VAT, cash on delivery and settlements.

19 guides

Zones, hubs & SLA

Define where you deliver, your hubs and your delivery promises.

8 guides

Integrations

API keys, webhooks, 3PL partners and store connections.

Opens when the APIs are final.

Reports & notifications

See how you are performing and control the messages you send.

7 guides

Team & settings

Add users, set roles and permissions, change settings and review the audit log.

8 guides
Coming later

Marketplace

Let merchants book couriers from the rates shown for their order.

Opens with the Marketplace release.

Public merchants

Guides for merchants and restaurants that sign up on their own.

Opens with the Marketplace release, once merchants can sign up themselves.

What’s new

The Dashboard: every tile, the Needs-attention cards and how to customise the page8 NovDocuments: design your labels and air waybills, and the settings windows for orders, hubs & areas and dispatch8 NovReports & notifications: the overview, reading, creating and exporting reports, the bell and notification settings8 NovTeam & settings: users, roles, the audit log, activity history and every company setting8 NovGet started: the eight-step setup journey, with instructions for every step8 NovFinance guides: the Finance dashboard, driver cash, partner COD, card payments, settlements, COD withdrawals, invoices, exceptions and settings8 NovZones, hubs & SLA guides: cities and coverage, zones, custom zones, aliases, hubs, SLA rules, services, cut-offs and Deliver by7 NovDispatch & riders guides: the Dispatch page, assigning, allocation rules, routes, drivers, cash handovers, vehicle types and shifts7 NovRates guides: create package rules, price them, add charges and box types7 NovMerchants guides: add merchants, set payment terms and credit, give portal access7 NovOrders guides: create, import, update, print and fix orders6 Nov

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