The Rates page

Admin portalRates & financeUpdated today

See every price rule you have, find the rules for one merchant, and narrow the list down.

Before you start

Everyone with View rates can open Rates. Changing anything needs Manage package rules or Manage additional charges, which Admins have by default.

Open Rates

Rates is under Business. Package rules are the first of three sections.

RatesSample screen

BUSINESS

Rates

Rates2Package rulesAdditional chargesBox types3New rule⋯

All5Forward4Reverse1Flexible3Fixed1Box1Inactive1

Rule	Type	Services	Price	Courier
Riyadh next dayPR-101 Active	Flexible	Next Day, Express	SAR 183 kg + 3/kg	Unassigned	⋯
Inter-city expressPR-102 Active	Fixed	Next Day	4 weight bandsSAR 28–85	Express Partner	⋯
Al Noor boxesPR-103 Active	Box	Same Day	SAR 20 for 1 box+ 8 per 1 box	Unassigned	⋯

Open Business › Rates in the menu.
The switch beside the title. Package rules (how the delivery charge is worked out), Additional charges and Box types. Nothing moves when you switch.
New rule opens a blank rule editor. Users who can only view rates do not see it.
Quick filters. One tap shows one group of rules. The number is how many each one holds.
The rules table. One row is one package rule. Click a row to open the rule.

Use the quick filters

Quick filters are the fastest way to see one group of rules.

RatesSample screen

RatesPackage rulesAdditional chargesBox typesNew rule⋯

1All52Forward42Reverse13Flexible33Fixed13Box14Inactive1

Rule	Type	Services	Price
Riyadh next dayPR-101 Active	Flexible	Next Day, Express	SAR 183 kg + 3/kg	⋯
Jeddah returnsPR-104 Inactive · Reverse	Flexible	Next Day	SAR 122 kg + 2/kg	⋯
Gulf exportPR-105 ActiveNo VAT	Flexible	Express	SAR 603 kg + 10/kg	⋯

All. Every rule.
Forward and Reverse. Rules by shipment type. Reverse rules price returns.
Flexible, Fixed and Box. Rules by rule type, which is how the price is built.
Inactive. Rules that are switched off. They are not offered on new orders.

Read the table

Each rule is one row. These are the columns.

RatesSample screen

1 Rule	2 Type	3 Services	4 Client type	5 Conditions	6 Price	7 Courier	8 RTO
Riyadh next dayPR-101 Active	Flexible	Next Day, Express	Everyone	From city = Riyadh AND To city = Riyadh	SAR 183 kg + 3/kg	Unassigned	50%	⋯
Inter-city expressPR-102 Active	Fixed	Next Day	Merchants	Everywhere	4 weight bandsSAR 28–85	Express Partner	50%	⋯
Al Noor boxesPR-103 Active	Box	Same Day	Everyone	Customer = Al Noor Electronics	SAR 20 for 1 box+ 8 per 1 box	Unassigned	SAR 15	⋯
Jeddah returnsPR-104 Inactive · Reverse	Flexible	Next Day	Everyone	From city = Jeddah	SAR 122 kg + 2/kg	Unassigned	50%	⋯
Gulf exportPR-105 ActiveNo VAT	Flexible	Express	Everyone	Everywhere	SAR 603 kg + 10/kg	Unassigned	50%	⋯

Rule. The name, then the rule ID and its status. Click the green Active or grey Inactive pill to switch the rule. “· Reverse” marks a reverse rule, and “No VAT” marks a rule without VAT.
Type. Flexible, Fixed or Box.
Services. The services the rule is offered for.
Client type. Everyone, Merchants, Cash or Public.
Conditions. A short summary of the conditions and how they combine (AND / OR). It reads “Everywhere” when there are none. Hover for the full text.
Price. The headline price, then the details in small text: for example “SAR 18” and “3 kg + 3/kg”.
Courier. The courier that fulfils orders on this rule, or Unassigned.
RTO. The return charge: a percentage of the delivery charge, or a fixed amount.

See the rules for one merchant

Choose a merchant to see which rules can price their orders.

RatesSample screen

RatesPackage rulesAdditional chargesBox types1 2Merchant: Al Noor ▾New rule

3Rules that can price Al Noor Electronics’ orders. Named rules come first on Create Order.

Rule	Type	Services	Conditions	Price
4 Al Noor boxesPR-103 ActiveNamed	Box	Same Day	Customer = Al Noor Electronics	SAR 20 for 1 box+ 8 per 1 box	⋯
Riyadh next dayPR-101 Active	Flexible	Next Day, Express	From city = Riyadh AND To city = Riyadh	SAR 183 kg + 3/kg	⋯
Inter-city expressPR-102 Active	Fixed	Next Day	Everywhere	4 weight bandsSAR 28–85	⋯

Search. Type a rule ID, a name, a condition, a service or a courier.
Merchant. All merchants, or one merchant. With a merchant chosen, you see the rules that can price that merchant’s orders: the rules that name them and the general rules. Manage in Rates on a merchant’s Settings opens this view.
The line under the bar reminds you of the order: rules that name the merchant come first.
Named. This rule names the merchant in its conditions.

Filter the list and choose your columns

For anything the quick filters do not cover, use Filters.

RatesSample screen

RatesPackage rulesAdditional chargesBox types1Filters4CustomizeNew rule

3Rule type: Flexible ✕

Filters✕

Rule type

Flexible

Shipment type

Any

Service

Any

Client type

Any

Courier

Any

Status

Any

VAT

Any

ResetCancelApply filters

Press Filters.
The filters: Rule type, Shipment type, Service, Client type, Courier (including Unassigned), Status and VAT. Each one says “Any” until you pick a value. VAT shows only when your company VAT is on.
Chips. Each active filter shows as a chip. Press ✕ on a chip to remove it.
Press Customize to show or hide columns. The Rule column always stays.

Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.

Common questions

What is the difference between a rule and an additional charge?

A package rule works out the delivery charge. An additional charge, such as a fuel surcharge, is an extra amount added to it. See “Additional charges”.

Where is the COD fee?

It is not in Rates. The COD fee is set for each merchant, in the merchant’s Settings.

Why can I not see New rule?

Your role can view rates but not change them. Ask an admin for the Manage package rules permission.

Can I import or export my rules?

Not yet. Importing and exporting package rules comes in a later release.

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