Additional charges
Add extras on top of the delivery charge, such as a fuel surcharge, cash handling or a remote-area fee.
- Your role has the Manage additional charges permission.
Open Additional charges
Switch to Additional charges beside the title.
| 3 Charge | 4 Amount | 5 Who bears it | 6 Applies | 7 VAT | |
|---|---|---|---|---|---|
| Fuel surchargeAC-01 Active | 2% of delivery charge | Merchant · added to delivery fee | Every order | 15% | ⋯ |
| Remote areaAC-02 Active | SAR 15 | Merchant · added to delivery fee | Added on the order | 15% | ⋯ |
| Cash handlingAC-03 Active | 1% of COD amount | Recipient · added to COD | Every order | 15% | ⋯ |
- New charge opens the charge dialog.
- Filters narrow the list by Type (Fixed or Percent), Who bears it, Applies and Status.
- Charge. The label with its status pill and ID.
- Amount. A fixed amount, or “N% of delivery charge” or “N% of COD amount”.
- Who bears it. Merchant: added to the delivery fee. Recipient: added to the COD collected at the door.
- Applies. “Every order” charges are added automatically. “Added on the order” charges are picked by hand.
- VAT. The VAT rate, a “No VAT” badge, or “—” when your company VAT is off.
- Delete charge. Orders that already have the charge keep it.
Create a charge
Press New charge. Start with a fixed charge.
- Label. Required. It shows on the order, on the merchant’s statement and in the Additional charges list on Create Order.
- Status. Active or Inactive.
- Type. Fixed is a set amount for each order. Percent is a share of the delivery charge or of the COD amount.
- Amount. For a fixed charge, the amount in SAR for each order.
- Who bears it. Merchant: the charge is added to the delivery fee, billed to credit merchants and netted at settlement for cash merchants, and never added to the COD. Recipient: the charge is added to the COD collected at the door. It is set on the charge only, not on each rule.
- Apply to every order automatically. On: the charge is added to every new order from any channel. Off: it is added only when someone picks it on the order or in an import file.
- VAT applies. Shown only when your company VAT is on, and a new charge starts with it on. Off means no VAT on this charge.
Charge a percentage
Choose Percent when the charge should follow the delivery charge or the COD.
- Percent. A number between 0 and 100.
- Percent of. Delivery charge is the order’s delivery fee. COD amount is the original COD, before this charge is added.
Add a charge to an order
Charges that do not apply automatically are picked on the order.
Charges & COD
- Additional charges opens the list of your charges. Charges set to apply to every order are added for you.
- Pick the charges this order needs. In an import file, use the Additional charges column of the template.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
Where do I set the COD fee?
Not here. The COD fee is set for each merchant, as a percentage or a fixed amount.
Does a new charge change old orders?
No. Charges apply to new orders only, and existing orders keep theirs.
Can a charge be paid by the recipient?
Yes. Choose Recipient in Who bears it, and the charge is added to the COD collected at the door.
Where does the charge show?
On the order, on the merchant’s statement and in the Additional charges list on Create Order.