Cities and coverage
Choose the cities you deliver in. Orders are accepted only in cities that are served.
- Everyone with access to Areas can look at cities. Changing coverage needs the Edit coverage permission.
Open Areas
Areas is under Network. It opens on the Cities tab.
| City | Zones | Hubs | Coverage | Orders · 30d | |
|---|---|---|---|---|---|
| RiyadhAlso: الرياض, Ar Riyadh | 190 built-in · 2 custom | Riyadh North Hub | Served | 1,284 | ⋯ |
| JeddahAlso: جدة, Jiddah | 115 built-in · 0 custom | No hub | Served | 312 | ⋯ |
- Open Network › Areas in the menu.
- The switch beside the title. Cities and Zones. Nothing changes except the tab. Cities is the first tab.
- Filters. Show only cities that are Served or only cities that are Not served. The search icon finds a city by its name.
Read the cities table
One row for each city in your country.
| 1 City | 2 Zones | 3 Hubs | 4 Coverage | 5 Orders · 30d |
|---|---|---|---|---|
| RiyadhAlso: الرياض, Ar Riyadh | 190 built-in · 2 custom | Riyadh North Hub | Served | 1,284 |
| JeddahAlso: جدة, Jiddah | 115 built-in · 0 custom | No hub | Served | 312 |
| MakkahAlso: مكة المكرمة | 61 built-in · 0 custom | No hub | Not served | 0 |
- City. The city name. “Also:” lists its other names (aliases), such as the Arabic name.
- Zones. How many built-in and custom zones the city has. Click it to open the Zones tab for that city.
- Hubs. The hubs in the city. “No hub” in amber means none serves it yet.
- Coverage. Served or Not served. Orders are accepted only in cities that are served.
- Orders · 30d. Orders in the city in the last 30 days.
Turn a city on or off
Use the Coverage switch. A city that is served takes orders. A city that is not served does not.
| City | Zones | Hubs | Coverage | Orders · 30d |
|---|---|---|---|---|
| JeddahAlso: جدة, Jiddah | 115 built-in · 0 custom | No hub | Served | 312 |
| MakkahAlso: مكة المكرمة | 61 built-in · 0 custom | No hub | 1 Not served | 0 |
- The Coverage switch. Turn a city on to start delivering there. Turn it off to stop taking new orders there.
- The message tells you what happens: new orders in the city show Out of coverage.
- Zones inside a city that is not served show “City not served” on the Zones tab, whatever each zone says.
Find your way around a city
Open a city’s menu to jump to its zones, edit its aliases or change its coverage.
| City | Coverage | |
|---|---|---|
| RiyadhAlso: الرياض, Ar Riyadh | Served | ⋯ |
- View zones opens the Zones tab for this city.
- Edit aliases opens the city’s other names. See “Aliases”.
- Mark as served or not served. The same as the Coverage switch.
- The map. Click a row and the city lights up on the map. Click a city on the map and its row is selected.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
Why does an order show Out of coverage?
Its city is not served, or its zone is marked not served. Turn coverage on for that city or zone, or cover the destination with a 3PL package rule.
Can I add a city?
Not yourself. Cities come with your country. Contact Fleetics to ask for a city that is missing.
Does turning a city off cancel orders?
No. It stops new orders in that city.
Who can see this page?
Everyone with access to Areas. Hub dispatchers see it read-only.