Hubs
A hub is a warehouse or branch. Set up your hubs and the zones each one serves.
Before you start
- Creating and editing hubs needs the Manage hubs permission.
1
Open Hubs
Hubs is under Network.
Hubs2Hub management Filters3New hub
4All3Active2Inactive1Pin not confirmed1
| Hub | Zones served | Orders in hub | |
|---|---|---|---|
| Riyadh North Hub · RUHHUB-01 Active | 4 · Al Malqa, Al Yasmin… | 212 | ⋯ |
| Riyadh East Hub · RUEHUB-02 Active pin not confirmed | 2 · Al Rawdah, Al Nada | 87 | ⋯ |
- Open Network › Hubs in the menu.
- Hub management. A company setting. On: every user and driver belongs to one hub and sees only that hub’s orders, transfers and SLA alerts. Off: everyone sees all orders.
- New hub opens the hub form.
- Quick filters. All, Active, Inactive, and Pin not confirmed.
TipThis page is for setting hubs up. Receiving parcels, transfers and inventory are in Hub operations.
2
Read the hubs table
One row for each hub.
| 1 Hub | 2 Zones served | 3 Users · Drivers | 4 Orders in hub | |
|---|---|---|---|---|
| Riyadh North Hub · RUHHUB-01 Active | 4 · Al Malqa, Al Yasmin… | 6 · 24 | 212 | ⋯ |
| Riyadh East Hub · RUEHUB-02 Active pin not confirmed | 2 · Al Rawdah, Al Nada | 3 · 11 | 87 | ⋯ |
- Hub. The name and code, then the hub ID and whether it is Active or Inactive. “Pin not confirmed” in amber means nobody has confirmed the hub’s map pin yet.
- Zones served. How many zones the hub serves, and the first names.
- Users · Drivers. The users and drivers assigned to the hub. It shows “—” when Hub management is off.
- Orders in hub. The parcels in the hub right now. Click the number to open that hub’s inventory in Hub operations.
3
Create a hub
Press New hub. Start with the details.
New hub✕
1Details2Zones served
Riyadh South Hub
RUS
Riyadh ▾
RRRD2929
King Fahd Rd, Al Aziziyah, Riyadh
24.7312
46.7845
4Open in OpenStreetMap
5 ☑ Pin confirmed
CancelNext
- Hub code. 2 to 5 letters, and unique. It is printed on labels as the sort code. It is locked once the hub has been used.
- Address. Required. The short address is the hub’s national address code.
- The pin. Latitude and longitude put the hub on the map, and the preview shows where it lands.
- Open in OpenStreetMap opens the pin in a map so you can check it.
- Pin confirmed. Tick it when you have checked the pin. Until then the hub shows “pin not confirmed”.
4
Choose the zones it serves
The second step decides which orders belong to the hub.
New hub✕
✓Details2Zones served
Al Rawdah ✕Al Aziziyah ✕
RIYADH
☑ Al Rawdah 2served by Riyadh East Hub
☑ Al Aziziyah
☐ Al Sahafa
3Al Rawdah will move from Riyadh East Hub to this hub.
BackCreate hub
- Zones served. Required. Pick the zones of the hub’s city, built-in and custom. Orders picked up in these zones belong to this hub.
- One hub per zone. A zone that another hub serves shows that hub’s name.
- The move warning. If you choose such a zone, it moves to the new hub when you save. The message names both hubs.
TipAn order belongs to the hub of its pickup zone until it is received at another hub. Existing orders keep their hub. A merchant’s pickup location gets its hub checked again on each new order.
5
Edit, deactivate or reactivate a hub
Use the ⋯ menu on the hub’s row.
On an active hub
On an inactive hub
- Open in Hub operations takes you to this hub’s floor work: receiving, transfers and inventory.
- Edit hub opens the hub form.
- Zones on map opens the Zones tab for the hub’s city.
- Deactivate hub opens a warning that shows what the hub still holds.
- Reactivate hub makes an inactive hub active again. Give it zones in Edit hub.
6
Read the deactivation warning
Before a hub is deactivated, you see what it still holds.
Deactivate Riyadh North Hub?✕
1
3 zones left without a hub2 users assigned6 drivers assigned41 orders in the hub4 orders in transit to or from it
2Nothing is moved automatically. Reassign these afterwards.
Cancel3Deactivate
- What the hub still holds. Real numbers: zones that would be left without a hub, users, drivers, orders in the hub, and orders in transit to or from it.
- Nothing moves by itself. You reassign zones, people, drivers and orders afterwards.
- Deactivate frees the hub’s zones. New orders in those zones get no hub until you give the zones to another hub. Orders that already exist keep their hub.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
Can a zone have two hubs?
No. Each zone is served by at most one hub.
What does Hub management change?
With it on, every user and driver belongs to a hub and sees only that hub’s orders, transfers and SLA alerts.
Can I change a hub’s code?
Not once it has been used. It is printed on labels as the sort code.
Do hubs have opening hours?
No. Your company’s operating days and hours apply.
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