Cut-offs and Deliver by
Learn how the delivery promise turns into a Deliver by date, and what happens to orders booked after a cut-off.
- Changing these settings needs Create / edit services. Booking after a strict cut-off needs Override cut-off.
See the company settings
Open Services, then ⋯ › Service settings. It shows three settings that apply to every service.
- Follow cut-offs strictly. Off: an order booked after the cut-off is accepted, and its promise starts on the next working day. On: the service cannot be chosen after its cut-off in the portals and in imports.
- Store and API orders after the cut-off. Store and API orders arrive with their service already chosen. This decides what happens to one that arrives late: accept it, accept it and flag it for the merchant, or reject it to Order Issues.
- Deliver-by counts from. When the promise starts: when the order is booked, or when it is picked up.
- Change in Settings opens Settings › Orders, where you change these three settings.
See what happens after the cut-off
A cut-off is the time of day after which the promise starts on the next working day.
- Strict cut-offs off. The order is accepted. It keeps its service, price and package rule, and the note shows when it will be delivered. It is not counted as late.
- Strict cut-offs on. After the cut-off the service is marked “past cut-off” and cannot be chosen.
- Override cut-off. A user with the Override cut-off permission can tick this to book the service anyway. Every use is recorded on the order.
Where Deliver by shows
- In the Orders list and the order panel.
- On the tracking page, as “Expected”.
- In the Dashboard and Reports, which measure late orders and on-time %.
Deliver by counts operating days and hours only. Time outside them never counts. You set them in Settings › Company.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
Where do I change the settings?
Service settings is a summary. Press Change in Settings to open Settings › Orders.
What if I want orders counted from pickup?
Set Deliver-by counts from to Picked up. The Deliver by is then set when the order is picked up.
What happens to a store order that arrives after the cut-off?
It follows your setting: accepted, accepted and flagged for the merchant, or rejected to Order Issues.