Create a custom zone
Group neighbourhoods or draw a shape to make a zone that fits the way you work.
- You have the Manage zones permission.
Start a custom zone
On the Zones tab, press Custom zone. Name the zone, then choose its city and, if you want, its hub.
- City. The city the zone belongs to. It cannot be changed after the zone is saved. If you change it while creating, the area and hub are cleared.
- Served by hub. Optional. Pick an active hub in that city, or leave it on “No hub”. A new company can create zones before it has a first hub.
- Aliases. Other names and spellings an address may use for this zone, one per line.
Group neighbourhoods
Choose Group neighbourhoods to build the zone from built-in ones.
- Choose how to set the area. Group existing neighbourhoods, or draw a shape on the map.
- Pick the neighbourhoods. Search and tick two or more built-in neighbourhoods. The zone covers all of them.
- A neighbourhood already in another custom zone is marked with that zone’s name. Custom zones cannot overlap.
Or draw the zone on the map
Choose Draw on map to outline any shape.
- Click the map to place the corners of the zone. You need at least three points. Any shape works.
- Undo point removes the last point.
- Clear removes all the points so you can start again.
Check overlaps and save
Custom zones cannot overlap each other.
- Overlap. A zone that overlaps another custom zone cannot be saved. Change the area until the message goes away.
- Takes precedence over. The built-in neighbourhoods the new zone covers. The custom zone wins over them.
- Create zone saves the zone, and gives it to the hub if you chose one. Only new orders are affected.
Import zones from a file
Draw your zones in a tool such as Google My Maps, export them as KML or GeoJSON, then choose ⋯ › Import custom zones on the Zones tab.
- One zone for each shape. Every shape in the file becomes a custom zone. For each one, choose the city and, if you want, the hub.
- Overlaps. The shapes are checked against your other custom zones before anything is saved.
Edit or delete a zone
Open the zone’s ⋯ menu on the Zones tab and choose Edit custom zone or Delete custom zone. Deleting a zone makes the built-in neighbourhoods apply again. Orders that already exist keep their zone.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
Do I need a hub first?
No. You can create zones before you have a hub, and give the hub later from the Hubs page.
Why is my zone name refused?
It matches a built-in neighbourhood in that city, or another custom zone.
Can a custom zone cover only one neighbourhood?
No. That neighbourhood is already a built-in zone. Pick two or more.
Will existing orders move to the new zone?
No. Only new orders use it.