Activity history
A record of every message Fleetics sent on your behalf: emails, in-app items and rider app pushes, with the status of each.
Before you start
- You need Users & roles › View audit log.
1
Find a message
Open the Activity history tab. Use the quick filters to narrow the list.
Audit log4Export
Audit logActivity history
1AllEmailIn-appRider app pushFailed1
| When | Channel | To | 2 Message | 3 Status |
|---|---|---|---|---|
| 14:10 | Bloom & Co Merchant | COD withdrawal WR-1018 · SAR 6,412.50 | Delivered | |
| 13:55 | Faisal Aziz Driver | Invite · Choose my password | Failed Resend |
- Quick filters. All, Email, In-app, Rider app push and Failed. SMS and WhatsApp come in a later release.
- Message. One line of what was sent, and the record it is about. Hover the header for what is recorded.
- Status. Sent, Delivered, Opened, Read or Failed. Resend shows on a failed email.
- Export downloads what is listed, as Excel or CSV, and is logged.
2
Read it
Click a message to see who it went to, what triggered it and the text as sent.
Invite · Choose my password✕
1 ToFaisal Aziz · Driver · [email protected]
Triggered byUser invited · Faisal Aziz
TemplateInvite · v3 · English
2 Status
13:55Sent
13:56Failed Mailbox full (552)
3 Message as sent
Hello Faisal, you have been invited to Al Safa Express…
4Resend
- Who and why. The recipient, the channel and the event and record that triggered it, with the template and its language.
- Status steps. Each step with its time. A failure shows its reason.
- The message as sent. The full content, exactly as it went out.
- Resend. For failed emails only, for Admins. It adds a new entry, keeps the failed one and writes an Audit log entry.
3
Resend a failed email
Press Resend on a failed email. A new entry is added, the failed one stays, and an Audit log entry is written.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
Can I resend an in-app item or a push?
No. Resend is for failed emails only.
Is the full content kept?
Yes, exactly as sent.
Related guides
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