The Audit log
Every change made in the portal, the Merchant portal, the Rider app, the API and by Fleetics support is written once: who, when, from where, and old to new.
Before you start
- You need Users & roles › View audit log. Admins and the Account owner have it.
- Ordinary page views are not recorded. Exports, bank details and statement downloads are, as sensitive views.
- Entries are kept for the life of your account and can never be edited or deleted, by anyone.
1
Read the log
The list shows the last 30 days. Use the quick filters and search to find an entry.
Audit log34Filters5Export
1Audit logActivity history
6Date: 7 days ✕Clear all
2AllOrdersFinanceSettingsUsers & rolesSensitive viewsPlatform support
| When | Who | 7 Action | Record | Change | Source |
|---|---|---|---|---|---|
| 5 Nov 14:02 8 min ago | Omar Siddiqui Cashier | Cash received | ORD-004790 | → With cashier | Rider app |
| 5 Nov 13:40 30 min ago | Huda Karim Finance | 👁 Statement downloaded | WR-1018 | Bank details viewed | Admin portal |
8 Rows per page 25 ▾ · 1–2 of 2 · Entries can’t be edited or deleted
- The tabs. Audit log and Activity history. You need Users & roles › View audit log.
- Quick filters. All, Orders, Finance, Settings, Users & roles, Sensitive views and Platform support.
- Search finds an entry by its ID, a user, a record or the change text.
- Filters opens the Filters dialog.
- Export downloads what you filtered, as Excel or CSV. The export itself is logged.
- Filter chips. Shown only when a filter is on, each with ✕, and Clear all. The default is the last 30 days.
- Action. A readable label. An eye marks a sensitive view, such as an export or a viewed bank detail.
- The footer. Rows per page, and the reminder that entries can never be edited or deleted, by anyone.
2
Filter by user, source and date
Press Filters. You can pick several users and sources at once.
Filters✕
Any ▾
Rider app ✕API ✕
Today7 days30 days
ClearApply
- User. One or more people. “Any” until you choose.
- Source. Admin portal, Merchant portal, Rider app, API, Store, System or Platform support. Pick several at once.
- Date. Today, 7 days or 30 days.
3
Open an entry
Click a row to see exactly what changed and where it came from.
Cash received✕
1 WhoOmar Siddiqui · Cashier
SourceRider app · 192.0.2.14 · iPhone
2 RecordORD-004790
3 What changed
| Field | Before | After |
|---|---|---|
| Finance status | With driver | With cashier |
| COD | SAR 450.00 | SAR 450.00 |
4All activity for this record
- Who and where from. The person, the roles they had at that moment, and the source. Depending on the source, you also see an IP address, a device, an API key or a support case.
- Record. A link that opens the order, merchant or other record.
- What changed. Field, before and after. For driver events it also shows the settings that were in force.
- All activity for this record lists every entry for the same record.
4
Export
Press Export to download Excel or CSV of what you filtered. The export is logged too.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
Where do Fleetics support actions appear?
As “Platform support” with the person’s name and the case number.
Can I see one record’s history?
Yes. Records show their History from this same log, and View activity on a user opens their entries.
Related guides
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