Hubs, drivers, dispatch and finance settings
What each setting in the Hubs & areas, Drivers, Dispatch and Finance & VAT tiles does.
Before you start
- Open System › Settings and choose the tile.
Hubs & areas
1
Review the Hubs & areas settings
Hub rules, scan rules, zone detection and the SLA at-risk level.
Hubs & areas✕
Hubs
1 Hub managementUsers and drivers see only their hub
2 Dispatch needs an outbound scan
3 Returns need an outbound scan
4 Receive parcels at any hub
5 Hub aging alert after24 hours
Areas and SLA
6 Auto-detect zone
7 SLA at-risk level80 %
DiscardSave changes
- Hub management. On, users and drivers see only their own hub’s orders, transfers and SLA alerts. Switching it on lists the users and drivers who have no hub yet.
- Dispatch needs an outbound scan. On, only the Outbound scan sets an order to Dispatched.
- Returns need an outbound scan. On, a return leaves the hub only through the outbound scan to its return driver. Off, the return driver takes it and updates it in the Rider app.
- Receive parcels at any hub. Off, a parcel is received only at the hub it belongs to; anywhere else it is refused with “Belongs to <hub>”. On, any hub can receive it and takes it over.
- Hub aging alert after. Hours (1 to 720) before missing pieces, orders sitting in a hub and returns waiting there raise an alert. It counts operating hours.
- Auto-detect zone. On, an order’s zone is set from its pin, or from the city and district names and aliases. Off, the zone stays empty and is picked by hand.
- SLA at-risk level. The share of an SLA rule’s time (10 to 99%) after which an order is At risk.
| Setting | What it does | Default |
|---|---|---|
| Hub management | Users and drivers see only their hub. Asks you to confirm and lists users and drivers without a hub | Off |
| Auto-detect zone | From the pin, otherwise the city and district names and aliases | On |
| Hub aging alert after | Hours (1–720) before missing pieces, orders sitting in a hub and returns waiting there raise an alert. Operating hours | 24 |
| Dispatch needs an outbound scan | On: only the Outbound scan sets Dispatched | Off |
| Returns need an outbound scan | On: a return leaves the hub only through the outbound scan to its return driver | Off |
| Receive parcels at any hub | Off: a parcel is received only at the hub it belongs to. On: any hub can receive and take it over | Off |
| SLA at-risk level | Percent of the SLA time (10–99) after which an order is at risk | 80 |
Drivers
| Setting | What it does | Default |
|---|---|---|
| Cash limit | Turn on a limit on the cash a driver holds | Off |
| Default cash limit | The limit for drivers without their own. A driver’s own limit wins | SAR 2,500 |
| Count COD of orders in hand | The limit counts cash held plus the COD of orders being carried. Card payments never count | Off |
| Driver shifts module | Read-only. Contact Fleetics to activate it. On, a driver with no shift covering now gets no assignment, unless forced on duty | Off |
| Document expiry notice | Days (0–90) before expiry that admins get an in-app notice. It never blocks | 30 |
Dispatch
2
Review the Dispatch settings
Offers, routes and allocation retries.
Dispatch✕
Offers
1 Offer timeout60 seconds
2 Drivers can pick open orders
3 Drivers can skip stops
Routes
4 Auto re-optimise before Start route
5 Driver location is stale after10 minutes
6 Return to hub at the end of the route
Allocation
7 Retry allocation every5 minutes
8 Allocation retries3
DiscardSave changes
- Offer timeout. Seconds (10 to 300) a driver has to accept an offer before it moves on.
- Drivers can pick open orders. Drivers choose from open orders in the Rider app.
- Drivers can skip stops. A driver may skip a stop on the route.
- Auto re-optimise before Start route. Before the driver starts, the route is optimised again whenever a stop is added, unless a dispatcher reordered it by hand. Then new stops go last.
- Driver location is stale after. Minutes (1 to 60) without an update before the location is treated as old, and the driver shows in the bell.
- Return to hub at the end of the route. Adds the hub as the last stop.
- Retry allocation every. Minutes (1 to 60) before an order nobody took is tried again.
- Allocation retries. 0 to 10. After these, the order shows in Needs attention as “Retries used”. 0 means no retries.
| Setting | What it does | Default |
|---|---|---|
| Offer timeout | Seconds (10–300) a driver has to accept an offer | 60 |
| Drivers can pick open orders | Drivers choose from open orders | Off |
| Drivers can skip stops | Drivers may skip a stop | On |
| Auto re-optimise before Start route | Before the driver starts, the route is optimised again whenever a stop is added, unless a dispatcher reordered it by hand | On |
| Driver location is stale after | Minutes (1–60) without an update | 10 |
| Return to hub at the end of the route | Add the hub as the last stop | Off |
| Retry allocation every | Minutes (1–60) between retries of an order nobody took | 5 |
| Allocation retries | 0–10. After these, the order shows in Needs attention. 0 means no retries | 3 |
Finance & VAT
3
Review the Finance settings
The same window is covered in “Finance settings”.
Finance & VAT✕
Charges
Return charge collection1Next settlementDriver at drop-off
Card payment fee20 %
Merchants
New merchant payment terms3CashCreditBoth
Invoices due after47 days
Block orders on overdue invoices5
Needs attention
Cash with drivers longer than624 h
Cash with the cashier longer than712 h
DiscardSave changes
- Return charge collection. How a return or RTO charge is collected: deducted at the merchant’s next settlement (the default), or collected in cash by the return driver at drop-off, who confirms it in the Rider app.
- Card payment fee. A percentage from 0 to 10 (default 0). It is charged to the merchant on amounts paid by card at the door, with VAT when VAT is on, and deducted at settlement or invoiced. A merchant’s own fee in Merchants wins.
- New merchant payment terms. What a new merchant starts with: Cash, Credit or Both.
- Invoices due after. 1 to 90 days (default 7). An unpaid invoice is Overdue after that.
- Block orders on overdue invoices. Off by default. On, an invoice-mode merchant with an overdue invoice cannot create orders until it pays. Orders from stores and the API are held.
- Cash with drivers longer than. In clock hours, 1 to 168 (default 24). Longer than this, the cash shows in Needs attention. You can also change it from Needs attention › Timers.
- Cash with the cashier longer than. The same for the cashier, 12 hours by default.
| Setting | What it does | Default |
|---|---|---|
| VAT · VAT number · VAT rate · Prices entered | Turn VAT on for new orders. The number has 15 digits. The rate comes from your country. Prices are entered with or without VAT | Off |
| Return charge collection | Deducted at the next settlement, or collected by the driver at drop-off. Also applies to RTO | Next settlement |
| New merchant payment terms | Cash, credit, or both | Cash |
| Card payment fee | Percent (0–10) charged to the merchant for amounts paid by card at the door, with VAT when on. A merchant’s own fee wins | 0 |
| Invoices due after | Days (1–90) before an unpaid invoice is overdue | 7 |
| Block orders on overdue invoices | Invoice-mode merchants with an overdue invoice cannot create orders until paid | Off |
| Cash with drivers longer than · Cash with the cashier longer than | Hours (1–168) before cash needs attention. Also editable in Finance under Needs attention › Timers | 24 · 12 |
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
A tile I need is missing.
Contact Fleetics to activate it.
Who can change the cash limit of one driver?
Edit the driver. The driver’s own limit wins over the default.
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