Add a driver
Create a driver, set how the driver signs in, and say where, when and what the driver works on.
- Your role can edit drivers.
- Create your vehicle types, and your hubs and zones, first.
Enter the driver’s details
Press New driver. The form has four steps: Personal, Vehicle, Work and Documents. Start with Personal.
Personal
- Login email. The driver signs in to the app with it. It must be unique across the whole platform, so a driver who works for two couriers needs a different email for each.
- Phone. Used for calls and SMS. It must be unique within your company and in your country’s mobile format.
- App password. You set it, with at least 8 characters. Nobody can see it afterwards. To change it later, use Change password on the driver.
Choose the vehicle
The Vehicle step.
Vehicle
- Vehicle type. Chosen from the types you created in Drivers › Vehicle types.
- Capacity. Optional. Leave a field empty to use the vehicle type’s value. Routing and allocation only use limits that are set.
Say where and when the driver works
The Work step decides which orders the driver can get.
Work
- Hub. Required when Hub management is on. The driver only sees and gets this hub’s orders.
- Job types. Parcels (normal orders only), Food (restaurant orders only) or Both, which is the default. Allocation rules, offers, open jobs and manual assignment all follow it.
- Zones. Optional, from the chosen hub. Automatic allocation prefers drivers whose zones include the order’s zone.
- Shifts. Shown only when the Driver shifts module is on. The driver gets work only inside these shifts while on duty, unless forced. A driver with no shifts gets no work.
- Cash limit. Shown only when the cash limit setting is on. Enter a custom limit for this driver, and it overrides the company default. Leave it empty to keep the default.
Add the driver’s documents
The Documents step is optional.
Documents
- Add document. Keep the driver’s papers on record: driving licence, National ID or Iqama, vehicle registration, insurance, or other. Each has a file and an optional expiry date.
- Expiry date. Optional. The driver’s Overview shows a notice before it expires, 30 days by default. A document that expires never blocks the driver.
Create the driver
The bottom bar appears when the form is valid.
- Create & add another creates the driver and opens a blank form.
- Create driver creates the driver and returns to the list.
- The message reminds you how the driver signs in. The bottom bar appears as soon as the form is valid.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
Where does the driver get the Rider app?
It is an Android app (an APK file). Fleetics gives you the download link when your company goes live. It is not in an app store yet.
Can a driver work for two couriers?
Yes, with a different login email for each.
Can I see a driver’s password later?
No. If a driver forgets it, set a new one with Change password.
Does an expired document stop a driver?
No. Documents are records only. Blocking drivers with expired documents comes in a later release.