Force on duty, suspend and reset a password

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Handle the exceptions: put a driver on duty for a peak, stop a driver’s new work, or give a driver a new password.

Before you start

Forcing a driver on duty needs the Force on duty permission. Suspending and changing a password need the right to edit drivers.
The same menu is in the driver’s profile, next to the name.

Open the driver’s menu

Press ⋯ at the end of the driver’s row.

DriversSample screen

Driver	Status
Mona SalehDRV-103	Off dutySeen 2 h ago	⋯ View driver 1 Force on duty 2 Change password Record cash handover 3 Suspend driver

Force on duty. Opens the force-on-duty dialog. It is greyed for a suspended driver and for a driver who is already on duty.
Change password. Opens the change-password dialog.
Suspend driver. Stops new work for the driver. On a suspended driver this item reads Reactivate driver.

Force a driver on duty

Use this in a peak, when a driver’s app is offline or the driver is outside a shift. For a driver who is already forced, the menu shows End forced duty. Pressing it makes the driver Off duty, and it is logged.

Drivers › Force on dutySample screen

Force on duty · Bilal Khan✕

1 Until

21:00

2 Reason

Peak orders

3The system will assign orders to Bilal even if their app is offline or they are outside their shift. They see the work when the app next connects.

CancelForce on duty

Until. Optional. When the forced duty ends by itself. Leave it empty for “Until I end it”.
Reason. Optional. It is logged with the forced duty.
What it does. New orders can be assigned to the driver right away, whatever the app or the shift says.

Suspend or reactivate a driver

A suspended driver gets no new work.

DriversSample screen

1Yusuf Aziz suspended · 3 orders in hand stay with Yusuf until you reassign them

Driver	Status
Yusuf AzizDRV-104	SuspendedSeen 3 days ago	⋯ View driver Force on duty Change password 2 Reactivate driver

Suspending stops new work. A forced duty ends and the driver’s offers are withdrawn. The message tells you how many orders the driver still holds. Reassign them yourself.
Reactivate driver lets the driver receive work again. Both changes are logged.

Change a driver’s password

Drivers keep signing in with their email and the password you set.

Drivers › Change passwordSample screen

Change password · Faisal Al-Harbi✕

1 New password

••••••••

Confirm password

••••••••

2Password saved · tell Faisal the new password

CancelSave password

New password. At least 8 characters. It is stored securely, and nobody can see it afterwards, including admins.
After saving, tell the driver the new password. The app signs the driver out of any other device.

Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.

Common questions

Can I force a suspended driver on duty?

No. The item is greyed. Reactivate the driver first.

What happens to the orders of a suspended driver?

They stay with the driver until you reassign them.

Can a driver reset the password in the app?

Not yet. You change it for the driver.

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