Drivers and dispatch settings
The settings that change how drivers get orders and how routes behave.
Before you start
- You can see them with Settings › View. Changing them needs the Manage permission for drivers and dispatch.
- They are in Settings, in the Drivers & dispatch tile.
1
Set your driver rules
These settings control cash and documents.
Drivers✕
1 Cash limitDrivers at or over the limit get no new orders until they hand over cash.
2 Default cash limitOne limit for the whole company. A custom limit on a driver overrides it.SAR 1,500
3 Count COD of orders in handAdds the COD of the orders a driver carries to the limit.
4 Document expiry noticeDays before expiry.30 days
CancelSave changes
- Cash limit. Off by default. When it is on, a driver at or over the limit gets no new assignments until the cash is handed over. Orders already assigned continue.
- Default cash limit. One limit for the whole company, and it stays the default for every driver. You can set a custom limit on specific drivers, and the custom limit overrides the default for those drivers.
- Count COD of orders in hand. Off by default. When it is on, the limit counts the cash in hand plus the COD of the orders the driver is carrying. Card payments never count.
- Document expiry notice. How many days before a driver document expires the notice shows on the driver’s Overview, from 0 to 90 days. It only informs: it never blocks the driver.
2
Set your dispatch rules
These settings control offers, routes and retries.
Dispatch✕
1 Offer timeout60 s
2 Drivers can pick open orders
3 Drivers can skip stops
4 Auto re-optimise before Start route
5 Driver location is stale after10 min
6 Return to hub at the end of the route
7 Retry allocation every5 min
8 Allocation retries3
CancelSave changes
- Offer timeout. From 10 to 300 seconds, 60 by default. How long a driver has to accept an offer before it expires or goes to the next driver.
- Drivers can pick open orders. Off by default. When on, drivers see your open orders in their own hub and can pick any. The cash limit still applies.
- Drivers can skip stops. On by default. A skipped stop stays with the driver, and the planned and actual order are recorded.
- Auto re-optimise before Start route. On by default. A stop added before the driver starts re-optimises the route, unless a dispatcher reordered it by hand. Then new stops go last.
- Driver location is stale after. From 1 to 60 minutes, 10 by default. A driver who has not reported by then shows as Not reporting and is left out of proximity offers.
- Return to hub at the end of the route. Off by default. When on, the route ends back at the hub instead of at the last stop.
- Retry allocation every. From 1 to 60 minutes, 5 by default. An order that nobody took is tried again.
- Allocation retries. From 0 to 10, 3 by default. After the retries the order shows in Needs attention as “Retries used”. With 0 there are no retries.
Driver shifts are a separate module. Contact Fleetics to activate it. See “Shifts”.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
Can a driver have their own cash limit?
Yes. The default limit is one amount for the whole company. For specific drivers you can set a custom limit on the driver, and it overrides the default for them.
Does an expired document block a driver?
No. It only shows a notice on the driver’s Overview.
Related guides
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