Help CenterDispatch & riders

The Drivers page

Admin portalDispatch & ridersUpdated today

See all your drivers, who is on duty, who can take work and how much cash each one holds.

Before you start
  • Everyone with access to Drivers can open the page. Adding or changing drivers needs the right to edit drivers.
1

Open Drivers

Drivers is under Operations. Vehicle types and Shifts are on the same page.

DriversSample screen
OPERATIONS
1
Drivers
Drivers2DriversVehicle typesShifts3New driver
4
All24On duty11Off duty9Forced on duty1Over cash limit2Suspended3
5
DriverStatusVehicleCash in hand
Faisal Al-HarbiDRV-101 · +966 55 210 4471On dutySeen 1 min agoBike · ABJ 4127SAR 860⋯
Bilal KhanDRV-102 · +966 55 330 1982Forced on dutySeen 3 min agoVan · KBZ 2210SAR 1,720 / 1,500Over limit · no new work⋯
Mona SalehDRV-103 · +966 50 774 2290Off dutySeen 2 h agoCar · RNA 5521SAR 0⋯
  1. Open Operations › Drivers in the menu.
  2. The switch beside the title. Drivers, Vehicle types and Shifts. Shifts appears only when your company has the Driver shifts module. Nothing moves when you switch.
  3. New driver opens the New driver form.
  4. Quick filters. One tap shows one group of drivers. The number is how many each one holds.
  5. The drivers table. One row for each driver. Click a row to open the driver’s profile.
2

Read a driver’s status

Each driver has one status, with a coloured dot. Under it, “Seen” shows when the driver’s app was last active.

DriversSample screen
DriverStatus
Faisal Al-HarbiDRV-1011 On dutySeen 1 min ago
Bilal KhanDRV-1022 Forced on dutySeen 3 min ago
Mona SalehDRV-1033 Off dutySeen 2 h ago
Yusuf AzizDRV-1044 SuspendedSeen 3 days ago
5No new assignments: Over cash limit
  1. On duty. The driver switched On duty in the app and can get new orders. With the Driver shifts module on, the driver must also be inside a shift.
  2. Forced on duty. You forced the driver on duty. It overrides the On duty and shift rules, so the driver gets orders even if the app is offline.
  3. Off duty. The driver is not working and gets no new orders.
  4. Suspended. The driver gets no new orders. Orders already in hand stay with the driver until you reassign them.
  5. Hover a status to see whether the driver can get new work, and if not, why: Suspended, Over cash limit, Off duty or Outside shift.
3

Read the table

These are the columns you can show.

DriversSample screen
DriversFilters7CustomizeNew driver
1 Driver2 Hub3 Zones4 Vehicle5 Shifts6 Cash in hand
Faisal Al-HarbiDRV-101 · +966 55 210 4471Riyadh North HubAl Malqa, Al YasminBike · ABJ 4127MorningSAR 860
Bilal KhanDRV-102 · +966 55 330 1982Riyadh North HubAl OlayaVan · KBZ 2210EveningSAR 1,720 / 1,500Over limit · no new work
  1. Driver. Name, ID and phone. The login email is in the profile.
  2. Hub. The driver’s hub. It shows only when Hub management is on.
  3. Zones. The zones the driver works in.
  4. Vehicle. Vehicle type and plate number.
  5. Shifts. The driver’s shifts. It shows only when the Driver shifts module is on.
  6. Cash in hand. The cash the driver holds. Card payments never count. With the cash limit on, the limit shows after the amount, and “Over limit · no new work” in red.
  7. Customize shows or hides columns. The Today column (orders assigned, delivered and failed today) is hidden by default.
4

Download a template, import or export drivers

Use the ⋯ menu to add many drivers at once or to take a copy.

DriversSample screen
DriversNew driver⋯
1 Download template (Excel)
2 Import drivers
3 Export drivers
  1. Download template. An Excel template with dropdowns for hub, zones, vehicle type and shifts.
  2. Import drivers. Upload the filled template. Every row is checked before anything is saved.
  3. Export drivers. Downloads all your drivers as an Excel file.
5

Import the drivers

Every row is checked before anything is saved.

Drivers › Import driversSample screen
Import drivers✕
drivers.xlsx · 5 rows
1Row 4 · Another driver already uses this phone
Nothing is saved until every row is valid.
Import drivers✕
5 drivers added
Each driver has a temporary app password, shown once.
2Download driver-logins.xlsx
  1. Problems are listed row by row with the reason. Fix the file and upload it again. Nothing is saved until every row is valid.
  2. The temporary passwords. Each imported driver gets one, shown once. Download the list now, as driver-logins.xlsx, and give each driver their login.

Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.

Common questions

Why is there no Over cash limit filter?

It shows only when the cash limit setting is on.

Why can I not see Shifts?

Shifts need the Driver shifts module. Contact Fleetics to activate it.

Can I export my drivers?

Yes, with ⋯ › Export drivers, if your role has export access.

Related guides

Add a driverA driver’s profileForce on duty, suspend and reset a password
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On this pageOpen DriversRead a driver’s statusRead the tableDownload a template, import or export driversImport the driversCommon questions