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Step 5 · Package rules

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Set your prices. A package rule says which orders it applies to and what they cost.

Before you start
  • You need Rates › Manage.
  • You have created at least one service in step 4.
1

Open the rule editor

Press Set this up, or open Business › Rates and choose New rule.

Rates › New ruleSample screen
1
1Rule2Price3Conditions
2
Rule
Price
Conditions
3
CancelCreate rule
  1. The step bar names the three parts: Rule, Price and Conditions. It stays pinned while you scroll.
  2. The editor is one full-width page with three cards.
  3. The bottom bar appears when the rule is valid. It reads Create rule for a new rule, and Save rule once you change an existing one.
2

Describe the rule

Give the rule a name, choose the services it covers and its type.

Rates › New ruleSample screen
Rule
Riyadh next day
Active
ForwardReverse
Next Day ✕Express ✕ ▾
FlexibleFixedBox
  1. Name. Required. It is the name people pick on Create Order, and it appears on statements.
  2. Status. Active or Inactive. Only active rules are offered on new orders.
  3. Shipment type. Forward for normal deliveries. Reverse for returns from the recipient back to the merchant: only reverse rules are offered for returns. Forward is the default.
  4. Service types. Required. The rule is offered only for orders on these services. One rule can list several, so you do not need a copy for each service.
  5. Rule type. Flexible, Fixed or Box. It decides which price fields you fill in. Changing it resets the price fields.
3

Set the price

A Flexible rule is a base fare plus extras. Fixed and Box rules are described in “Flexible, Fixed and Box pricing”.

Rates › Price · FlexibleSample screen
Price
18
3
5
3
2
  1. Base fare. Required. The price of an order up to the base weight, and up to the base distance if you set one.
  2. Base weight. Required, above 0. The weight the base fare includes.
  3. Base distance. Optional. The distance the base fare includes, measured by road from the pickup pin to the drop pin. Without usable pins the base fare applies, and the order is flagged “Bad address”.
  4. Price per extra kg. Required. Added for each kg above the base weight. By default it is counted in proportion, so 0.5 kg extra costs half the price. In Settings you can count every started kg instead.
  5. Price per extra km. Added for each started km above the base distance. Required when you set a base distance.
4

Say who the rule is for

Choose the client type, the return charge and the other options.

Rates › New ruleSample screen
Rule
None · comes in Unassigned ▾
Everyone ▾
% of delivery chargeFixed 50 %
On
On
  1. Courier company. Optional. When you pick one, orders on this rule are assigned and booked to that courier automatically, and your allocation rules skip them. With None, orders come in Unassigned and dispatch assigns them.
  2. Client type. Everyone (the default), Merchants (those who can use credit: Credit and Both), Cash (Cash-terms merchants only) or Public (for the marketplace). To name specific merchants, use the Customer condition.
  3. RTO. Required. The charge when an order reaches its maximum delivery attempts or is moved to RTO: a percentage of the delivery charge, or a fixed amount.
  4. Use volume weight (Flexible and Fixed). On (the default): the higher of the actual weight and the volume weight is charged. Off: the actual weight only, for example for documents or food.
  5. VAT applies. Shown only when your company VAT is on. Off makes the rule zero-rated, for example for international orders, and the rule then shows a “No VAT” badge.
5

Create the rule

Press Create rule. It applies to new orders.

Rates › New ruleSample screen
1
CancelCreate rule
2 Rule created · PR-106 · applies to new orders only
  1. Create rule appears only when the rule is valid. If it is missing, a required field is empty or a number is wrong, and the field says so.
  2. The message. It gives the new rule ID and says the rule applies to new orders only. Orders that already have a price keep it.
TipThe step is done when you have one active package rule.

Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.

Common questions

I do not see Create rule.

The rule is not valid yet. A message on the bar says what is missing.

Will a rule change old orders?

No. A rule applies to new orders.

Related guides

Create a package ruleFlexible, Fixed and Box pricingStep 6 · Drivers
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On this pageOpen the rule editorDescribe the ruleSet the priceSay who the rule is forCreate the ruleCommon questions