Step 4 · Services and cut-offs
Create the services you sell, such as Same Day or Next Day, with the time they must be booked by.
Before you start
- You need Services › Manage.
1
Open Services
Press Set this up, or open Network › Services.
ServicesFiltersCustomize1⋯2New service
3All3Active3Inactive0Auto-dispatch on2
| Service | Delivery promise | Cut-off | |
|---|---|---|---|
| Same Day ActiveSD · Delivered today | Same day | 12:00 | ⋯ |
| Next Day ActiveND · Next working day | Next working day | 15:00 | ⋯ |
- The ⋯ menu. Opens Service settings: a summary of your company-wide cut-off settings. See “Cut-offs and Deliver by”.
- New service opens the service form.
- Quick filters. All, Active, Inactive, and Auto-dispatch on. The number is how many services each one holds.
2
Create a service
Press New service. Give it a name and a short code.
New service✕
Active1
Same Day
SD
Delivered today when booked before 12:00
Cancel4Create & add another5Create service
- Active. An inactive service is not offered on new orders.
- Code. 2 to 6 letters or digits, and unique. It is used in imports and the API. Once an order, import or API call uses it, it is locked.
- Description. Optional. One line shown to merchants under the service name on the order form.
- Create & add another saves the service and opens a blank form. A message reminds you to add a package rule in Rates so the service is offered.
- Create service saves it and closes the form.
3
Set the delivery promise and the cut-off
The promise tells the recipient when to expect the order. The cut-off is the time orders must be created by.
New service✕
Within X hours ▾
3
No cut-off
CancelCreate service
- Delivery promise. Same day, Next working day, Within X hours, or Within X working days.
- Hours or working days. This field appears for the two “Within X” promises. Hours: a whole number from 1 to 72, counting operating hours only. Working days: a whole number from 1 to 14, counting operating days only.
- Cut-off. Pick a time. It is required for Same day and Next working day, and optional for the others. You can clear it.
TipThe step is done when you have one active service with a cut-off.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
Do I need a cut-off for every service?
Same day and Next working day need one. A service that promises a number of hours or days does not.
Can I add services later?
Yes. A service needs at least one package rule before customers can pick it.
Related guides
Was this helpful?